Notifications Issues

Step 1: Check your settings

The most common reason you are not receiving notifications is that you tapped Deny when the app first asked for permission. It happens.

To fix it, open your device settings, find My Estate Life in the app list, and switch notifications on. Once enabled, alerts should start coming through.

Step 2: Settings are on, but still no notifications

Your manager may need to re-initiate your profile. You might have lost your notification token. The fix is simple: your property manager re-approves your profile, which assigns you a new token.

Step 3: New token, still no notifications

If your manager has issued a new token and notifications still are not arriving, do a hard resync:

1. Force close the My Estate Life app.
2. Go to your device's app settings and switch notifications for My Estate Life off.
3. Open the app briefly, then close it again. This lets the app detect the change and refresh permissions.
4. Return to app settings and switch notifications for My Estate Life on.
5. Open the My Estate Life app.

Once that is done, let management know so they can send you a test notification.

If the test still does not come through, email [e-mail] with your device and OS version.